Effective date: January 1, 2026
Villa Ana (“we”, “our”, “us”) through the website https://villa-ana.online/ (“website”) collects and processes personal data of visitors in a transparent manner in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
1. Data Controller
Owner: Vedran Ivančević
Contact email: info@villa-ana.online
2. What Data We Collect
When you use the contact form on our website, we may collect the following personal data:
- Name and (or) surname
- Email address
- Telephone number
- Message content you submit
- IP address
- Technical data such as browser type and submission time
These data are processed solely for the purpose of responding to your inquiry submitted through the contact form.
3. Purpose and Legal Basis for Processing
Personal data are processed for the following purposes:
Purpose
- Responding to inquiries submitted through the contact form
- Communication regarding reservations or service information
Legal basis
- User consent when submitting the contact form
- Legitimate interest in responding to inquiries
4. reCAPTCHA and Spam Protection
This website uses Google reCAPTCHA to protect against spam and automated abuse. reCAPTCHA analyzes user behavior (such as IP address, device information, and interaction patterns) to distinguish human users from bots.
Data collected through reCAPTCHA are used solely for website security purposes. More information is available in Google’s Privacy Policy:
https://policies.google.com/privacy
5. Who Has Access to the Data
Access to collected data may be available to:
- Authorized personnel responsible for communication and website management
- Hosting and technical service providers
- Google, as the provider of reCAPTCHA services
Data are not shared with third parties except where legally required or necessary for service operation.
6. Data Retention Period
Contact form data are stored for up to 24 months after the last communication unless a longer retention period is legally required.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion or restriction of processing
- Request data portability where applicable
- Withdraw consent at any time
Requests can be submitted via email to: info@villa-ana.online
8. Cookies and Similar Technologies
This website may use cookies and similar technologies necessary for functionality, security, and performance. reCAPTCHA may also set cookies to support spam protection.
If required, a cookie consent banner may be implemented to allow users to manage consent preferences.
9. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on this page with an updated effective date.